Returns

Fourteen days to change your mind

If you are buying as a consumer, you have fourteen calendar days from the day you receive your piece to withdraw from the purchase, without giving any reason. This is your right of withdrawal under EU distance selling rules.

The fourteen days run from the day the piece is delivered to you — not from the day you ordered.

How to withdraw

1. Tell us within the fourteen days. Email info@shobi.co with your order number and say that you are withdrawing. A clear statement is enough; you may also use the model withdrawal form at the end of the Terms.
2. We will reply with instructions. The return address is General Díaz Porlier 109, piso 6, 28006 Madrid, Spain — the same address given in the Terms.
3. Send the piece back within fourteen days of telling us.

Condition

Please return the piece with its sleeve, its certificate of authenticity and any packaging, in a condition that allows us to sell it again. You may open and examine it as you would in a shop. If the piece has been used beyond that and its value is reduced as a result, we may deduct a corresponding amount from your refund.

Return shipping

Where you are withdrawing simply because you have changed your mind, the cost of returning the piece is yours. We recommend a tracked service: until the piece reaches us, it remains your responsibility.

Where the piece is faulty, not as described, or was sent in error, we pay the return cost. Do not post it back at your own expense in that case — write to us first and we will arrange collection.

Refunds

We refund within fourteen days of receiving the returned piece, or of receiving proof that you have sent it, whichever is sooner. The refund goes back to the same payment method you used, and there is no charge for it.

Delivery is included in the price, so there is no outbound shipping cost to refund: you receive the full amount you paid.

If a piece is faulty

Separately from the fourteen-day right above, Spanish law gives you a three-year guarantee of conformity from delivery. If a SHŌBI develops a fault that is not the result of misuse, you may ask for it to be repaired or replaced, and where that is not possible, for a price reduction or a refund.

Write to info@shobi.co with your order number, your edition number and a photograph of the problem. We would far rather repair a piece than see it discarded.

Edition numbers

Each SHŌBI carries its own number. If you return a piece, that number returns to the edition and may be offered to someone else. We cannot hold a number for you once a return is complete.

Who we are

Complaints and dispute resolution

If you are not satisfied with how we have handled a return, write to us first at info@shobi.co. You may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.